Find out how accessible our website is, how to report accessibility issues and what to do if you can’t access parts of this website.
This website is run by East Suffolk Council.
We want as many people as possible to be able to use this website. For example, that means you should be able to:
We maintain content guidelines to help website editors improve accessibility on thinklowestoft.co.uk.
AbilityNet has advice on making your device easier to use if you have a disability or impairment.
This includes how to:
You can translate this website to your preferred language by changing the settings in your browser (such as Internet Explorer, Chrome or Safari).
We know some parts of this website aren’t fully accessible. For example, some files may not be suitable for users of assistive technology.
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
We’ll consider your request and get back to you as soon as possible.
You can call the number above if you need to talk to us using an interpreter. Reporting accessibility problems with this website
We are always looking to improve the accessibility of this website.
If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact our Web Development Team by emailing web@eastsuffolk.gov.uk.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Our offices have portable audio induction loops.
East Suffolk Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard, due to the non-compliances listed below.
The content listed below is non-accessible for the following reasons.
Many of our PDFs and other document types may not be suitable for users of assistive technology. This fails WCAG success criterion 4.1.2 Name, Role Value. We aim to ensure the top 10% most viewed documents on our website are accessible as explained in our disproportionate burden assessment.
On some pages a WAI-ARIA element contains a role, state or property that is invalid or not allowed on this type of element. This fails WCAG success criterion 4.1.2 Name, Role, Value. We plan to resolve this issue by September 2021.
On our search function the input field does not have a visible label indicating the purpose of the input field. This fails WCAG success criterion 3.3.2 Labels or Instructions. We plan to resolve this issue by September 2021.
We do not categorise any of the accessibility issues on thinklowestoft.co.uk as a disproportionate burden to fix within the meaning of the regulations (with the exception of PDFs and other documents).
You can find the complete list of content exempt from meeting the accessibility regulations on legislation.gov.uk.
Many of our older PDFs and other documents may not be suitable for users of assistive technology. This fails WCAG success criterion 4.1.2 Name, Role Value.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we don’t plan to fix old PDF newsletters that might still be published and accessed through our website.
Some pre-recorded videos published before 23 September 2020 do not include captions. This fails WCAG success criteria 1.2.2 Captions (Prerecorded). We may not add captions to these videos because pre-recorded video published before 23 September 2020 is exempt from meeting the accessibility regulations.
Some pre-recorded videos published before 23 September 2020 may require, but don’t include audio description. This fails WCAG success criteria 1.2.5 Audio Description (Pre-recorded). We may not add audio description to these videos because pre-recorded video published before 23 September 2020 is exempt from meeting the accessibility regulations.
Any pre-recorded video content we publish after 23 September 2020 will meet accessibility standards.
Online maps and mapping services are exempt from meeting the accessibility regulations.
We will continue working towards meeting WCAG level AA for the current version of thinklowestoft.co.uk, including:
This statement was last reviewed on 8th September 2021.
We use manual sampling (using WAVE and other tools) to check this website.
